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Case Study: A Long-Standing Client Relationship 

By James Fearn FNAEA
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At Keats Fearn, many of our clients return to us time and time again. One such example is our long-standing relationship with Anoush and Helen, who we have worked with for many years across both property sales and lettings.

A Relationship Spanning Multiple Moves

Over the years, we have supported Anoush and Helen through several property transactions. We have successfully sold two of their homes, and they have also purchased two properties through us.

In addition to sales and purchases, we have also assisted them with managing and letting their rental properties, ensuring they receive a professional, reliable service across all aspects of the property market.

This long-term relationship has allowed us to develop a strong understanding of their priorities and expectations, making each new transaction smoother and more efficient.

Listening and Delivering

Our approach has always been simple: listen carefully to what our clients need and work hard to deliver results that exceed expectations.

By taking the time to understand their goals and circumstances, we’ve been able to provide consistent advice and a professional service that remains both competitive and personal.

More Than Just Property

Over time, working together on multiple transactions has naturally built a strong relationship. When Anoush and Helen asked if their son could complete work experience with us, the answer was an immediate yes.

Opportunities for young people to gain meaningful work experience can be hard to find, so we were delighted to help. It was a positive experience for everyone involved and a great example of how strong client relationships often grow beyond the property transaction itself.

Client Feedback

“James and his team have always been a pleasure to deal with. They spend their time listening to what you need and act accordingly with the sole purpose of trying to exceed your expectations.

I have sold and rented properties through Keats Fearn over many years and can say without hesitation that they provide a great professional service which is competitive.”

The Outcome

Our long-term work with Anoush and Helen reflects what we value most at Keats Fearn: trusted relationships, consistent results, and service that clients feel confident returning to again and again.

About the Author...

I began my career in estate agency after leaving Lord Wandsworth College in 1994, and joined my father in our independent family business in 1997. Today, I am the managing director of this thriving...
Read about James